Legal
Privacy Policy
At IT Mart, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
Last updated: January 1, 2026
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our support team.
- Name, email address, and contact details
- Billing and shipping address
- Payment information (processed securely via our payment partners)
- Order history and preferences
- Device and usage information when you browse our website
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.
- Process and fulfill your orders
- Send order confirmations, invoices, and shipping updates
- Respond to your comments and questions
- Send promotional communications (you may opt out at any time)
- Detect and prevent fraudulent transactions
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
We may disclose your information when required by law, to protect our rights, or in connection with a business transfer.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and show you relevant content.
- Essential cookies — required for the website to function
- Analytics cookies — help us understand visitor behavior
- Marketing cookies — used to deliver relevant advertisements
Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data.
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@itmart.com.np or visit our store.